Super responsive and quick! Our hot water tank blew out and we called E-town at 10 PM, only rang twice before he answered. We explained our issue and he was at our home the next morning at 9 AM. Everything was fixed by 1 PM including him going to buy the new tank. Pricing is very reasonable especially for being the weekend. Had no problem explaining what he was doing and why. Will definitely use E-town again for any issues we may have in the future!! Fantastic company!!